Privacy Policy

We collect information you provide directly to us, such as when you create an account, book appointments, or communicate with healthcare providers. This includes:

• Personal Information: Name, email address, phone number, date of birth, and address
• Health Information: Medical history, symptoms, prescriptions, lab results, and health records
• Payment Information: Billing address and payment method details (processed securely by our payment partners)
• Usage Information: How you interact with our platform, including pages visited and features used

We use the information we collect to provide, maintain, and improve our healthcare services:

• Facilitate appointments and consultations with healthcare providers
• Process payments and manage your account
• Provide customer support and respond to your inquiries
• Send important updates about your appointments and health records
• Improve our platform and develop new features
• Ensure platform security and prevent fraud
• Comply with legal obligations and regulatory requirements

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With doctors, labs, and pharmacies you choose to consult or receive services from
• Service Providers: With trusted partners who help us operate our platform (payment processors, cloud storage, etc.)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Emergency Situations: To protect your vital interests or those of another person
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with your consent)

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls ensure only authorized personnel can access your data
• Regular Audits: We conduct regular security audits and vulnerability assessments
• HIPAA Compliance: Our platform meets HIPAA requirements for healthcare data protection
• Secure Infrastructure: We use secure cloud infrastructure with multiple layers of protection

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Restriction: Request that we limit how we use your information
• Objection: Object to certain uses of your information

To exercise these rights, please contact us at privacy@medhealthplus.com or through your account settings.

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 7 years after closure
• Health Records: Retained according to medical record retention requirements (typically 7-10 years)
• Payment Information: Retained for 7 years for tax and audit purposes
• Usage Data: Anonymized and retained for analytics and platform improvement

We use cookies and similar technologies to improve your experience on our platform:

• Essential Cookies: Required for basic platform functionality and security
• Analytics Cookies: Help us understand how you use our platform to improve it
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13-18 years old, parental consent may be required for certain healthcare services as per local regulations.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our platform after any modifications indicates your acceptance of the updated Privacy Policy.